Refund policy

RETURN & REFUND POLICY

At SORAKO, every product is made and fulfilled with care. Due to the nature of our apparel and fulfilment process, returns, exchanges, replacements, and refunds are offered only in eligible cases described below.

Eligible for Replacement or Refund

A replacement or refund may be considered if the product received:

  • Is damaged or torn upon delivery/unboxing
  • Has a manufacturing defect
  • Has a significant printing, colour, or design defect
  • Is materially different from the product ordered
  • Is the wrong product or size sent by us

All claims are subject to verification by the SORAKO team before a replacement or refund is approved.

Size-Related Issues

We do not offer returns, exchanges, replacements, or refunds for sizing issues where the correct size ordered by the customer has been delivered.

Customers are therefore requested to carefully review the size chart available on the product page before placing an order.

If SORAKO sends a size different from the size stated in your order confirmation, it will be treated as an incorrect product and may qualify for a replacement or refund.

Unboxing Video

Customers are strongly requested to record a continuous video while opening the package for the first time.

The video should clearly show:

  • The unopened package
  • Shipping label/package condition
  • The complete unboxing process
  • The product received
  • Any visible damage, tear, printing defect, colour defect, or design defect

The unboxing video will be used as primary verification evidence when reviewing damage or defect claims. Additional photographs or order details may also be requested.

Approval of a replacement or refund will be made only after the claim has been reviewed and verified by SORAKO.

IMPORTANT

Products that have been worn, washed, altered, damaged after delivery, or used beyond inspection will not be eligible for a return or replacement unless required under applicable law.

Minor differences in colour caused by screen/display settings or lighting are not considered defects. However, substantial colour or printing errors may be reviewed.

Once a claim is approved, SORAKO will communicate whether the resolution will be a replacement or refund, depending on the circumstances.